Frequently Asked Questions
Everything you need to know about shopping with Noirvere.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
Noirvere accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I contact customer support?
Our dedicated support team is available via email at support@noirvere.com or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.